Frequently Asked Questions

For additional questions or personalised support, please reach out to our team at customer.services@carma.earth. We're here to assist you with any inquiries you may have.

Billing FAQs

Can I pay by BACS?

Currently, Carma uses Stripe for payment processing, which supports various payment methods including BACS Direct Debit

How do I change or cancel my subscription?

You can change or cancel your subscription by logging into your Carma account and managing your subscription settings here https://billing.carma.earth. For further assistance, you can contact customer services at customer.services@carma.earth .

Is my payment information secure?

Yes, Carma uses strong encryption to ensure your payment details are secure and private, similar to the security used by banks.

Are there any additional costs for business plans?

No. Business plan prices remain the same, but the number of trees or kelp planted may be adjusted to balance rising costs and sustainability commitments.

Can I save money by switching to annual billing?

Yes, switching to annual billing saves you 5% compared to monthly payments. This option is available for both personal and business plans.

How are the billing plans structured?

Carma offers both monthly and yearly subscription plans for individuals and businesses. Monthly plans range from £4.50 to £250. Flexible plans are also available, with prices adjusted based on the number of trees, kelp or Carbon Credits.

Climate FAQs

What are the benefits of carbon credits?

Carbon credits provide several benefits for businesses, the environment, and society:

  1. Emission Reduction: Carbon credits incentivize businesses to reduce their greenhouse gas emissions by setting a price on carbon.
  2. Environmental Protection: Funds from carbon credits support projects that reduce emissions, such as reforestation, renewable energy, and energy efficiency projects.
  3. Market Flexibility: Carbon credits offer a flexible mechanism for companies to meet their emission reduction targets, allowing them to invest in external projects.
  4. Encouragement of Innovation: The demand for carbon credits drives innovation in low-carbon technologies and sustainable practices.
  5. Corporate Responsibility: Purchasing carbon credits demonstrates a company's commitment to sustainability and can enhance its corporate social responsibility (CSR) profile.
  6. Global Impact: Carbon credits support international efforts to combat climate change by funding projects in various countries, promoting global environmental benefits.
What are the benefits of planting kelp?

Planting kelp offers a variety of environmental and economic benefits:

  1. Carbon Sequestration: Kelp absorbs large amounts of carbon dioxide from the atmosphere, helping to mitigate climate change.
  2. Marine Ecosystem Support: Kelp forests provide habitat and food for a diverse range of marine life, enhancing biodiversity.
  3. Water Quality Improvement: Kelp absorbs excess nutrients from the water, reducing the risk of harmful algal blooms and improving water quality.
  4. Coastal Protection: Kelp forests act as natural barriers, protecting coastlines from erosion and storm surge damage.
  5. Economic Opportunities: Sustainable kelp farming can provide jobs and support local economies, particularly in coastal communities.
  6. Sustainable Resource: Kelp can be harvested for use in food, cosmetics, and biofuels, offering a renewable and sustainable resource.
What are the benefits of planting a tree?

Planting a tree offers numerous environmental, social, and economic benefits, making it one of the most effective actions for sustainable development.

  • Environmental Benefits:some text
    • Carbon Sequestration: Trees absorb CO2 from the atmosphere and store it as biomass, helping to reduce the greenhouse gases that contribute to climate change.
    • Biodiversity: Trees provide habitat and food for wildlife, supporting diverse ecosystems and promoting biodiversity.
    • Soil Health: Tree roots stabilise soil, prevent erosion, and enhance soil fertility by returning nutrients to the ground.
  • Social Benefits:some text
    • Community Engagement: Tree planting projects often involve local communities, fostering a sense of ownership and stewardship of natural resources.
    • Health and Well-being: Green spaces and trees have been shown to improve mental health, reduce stress, and enhance overall well-being for people living in urban areas.
    • Employment: Tree planting projects can create jobs and provide income, particularly in rural areas where employment opportunities may be limited.
  • Economic Benefits:some text
    • Property Value: Trees and green spaces can increase property values and make neighbourhoods more attractive to residents and businesses.
    • Climate Resilience: Trees help mitigate the impacts of extreme weather events, such as flooding and heatwaves, thereby reducing costs associated with climate change adaptation.

Planting a tree is a simple yet powerful way to contribute to a healthier planet and more sustainable future. For more information, you can contact us at customer.services@carma.earth.

How does Carma calculate CO2 offset adhering to the Woodland Carbon Code standards

Carma adheres to the Woodland Carbon Code (WCC) standards to calculate CO2 offset. Here’s how we ensure our calculations meet these rigorous standards:

1. Project Design:

  • Species Selection: We choose tree species known for their high carbon sequestration capacities and suitability to local climate conditions.
  • Site Preparation: Sites are prepared based on ecological assessments to ensure optimal growth and carbon absorption.

2. Data Collection and Monitoring:

  • On-the-Ground Monitoring: Our verified partners conduct regular site visits to monitor tree health and growth.
  • Technology Integration: We use advanced technology, including blockchain for transparency and satellite imagery for long-term monitoring.

3. Carbon Sequestration Calculation:

  • Baseline Data: Initial assessments are conducted to determine the existing carbon stock in the soil and vegetation.
  • Growth Models: We use growth models that align with WCC guidelines to predict the amount of CO2 each tree will absorb over its lifetime.
  • Sample Data: Mean data samples from over 23 tree species are collected and analysed to provide accurate estimates.

4. Verification and Reporting:

  • Third-Party Verification: Independent third-party verifiers validate our project plans and monitoring reports to ensure they meet WCC standards.
  • Impact Dashboard: Data from our projects is compiled and displayed on the Carma Impact Dashboard, offering transparency to our stakeholders.

5. Continuous Improvement:

  • Engagement with Experts: We are continually engaging with the Environmental Systems Research Institute (ESRI) and other experts to refine our data collection and analysis methods.

By following these steps, Carma ensures that our CO2 offset calculations are accurate, transparent, and compliant with the Woodland Carbon Code standards. For more detailed information, you can contact us at customer.services@carma.earth.

How can you confirm our trees are actually being planted?

Our verified partners use advanced technology, including on-the-ground monitoring and blockchain, to verify and monitor the impact of tree planting efforts. This ensures transparency and accountability, with data collected from the first day of planting. We also share monthly newsletters and annual impact statements with our subscribers.

Who plants the trees, and how do you ensure their survival?

Carma partners with verified organisations to plant and monitor trees. These partners employ local community members to ensure the trees are planted correctly and maintained. Continuous monitoring and the use of geospatial data help ensure long-term tree survival.

How can I track the impact of my contributions?

Subscribers can use the Carma Impact Hub to see detailed insights into their contributions, including the locations and species of trees or kelp planted. This dashboard provides transparency and accountability for your environmental impact.

What types of trees are planted, and where?

Carma plants various tree species, including mangroves, which are effective at absorbing CO2. Currently, mangroves are being planted in Mteza Creek, Kenya, to stabilise the landscape and create valuable nurseries for local wildlife.

How does Carma contribute to fighting climate change?

Via Carma you can purchase Carbon Credits or Impact Plans. All our projects help to absorb CO2, turning it into oxygen. This helps reduce the overall carbon footprint and fight climate change. Trees are planted both in the UK and overseas through partnerships with local organisations.

Compliance FAQs

How does Carma address the risks associated with tree planting projects?

Carma's partners work closely with local communities and governments to address environmental and geopolitical risks. They ensure proper land rights, address degradation drivers, and provide education to local communities to protect and maintain the forests.

How does Carma ensure the quality and survival of the trees and kelp planted?

Carma works with verified partners who use advanced technology for monitoring and verification. This includes on-the-ground monitoring and the use of blockchain technology to track the planting process and ensure the trees' survival and growth. In the Uk we have woodland management plans and replace any trees that do not survive.

Is Carma a certified organisation?

Yes, Carma is a certified B Corporation, meeting high standards of social and environmental performance, transparency, and accountability. We are actually the highest scoring company in our field.

How Do You Know Your Overseas Trees Have Been Planted?

With our latest impact hub, we give you the upmost transparent data on where your trees are being planted but also when they are planted.

With this dashboard, we're committed to providing you with real-time data on the location and status of your trees. However, it's essential to note that if your trees haven't been planted yet, their location won't appear on the dashboard, just the number of trees funded.

There will be a delay between purchase and planting and this is for the following reasons. Planting times vary based on season and location, with additional factors like sapling growth and weather impacting the process.

Our tree planting partners have a three step process:

  • The first step is a series of baseline assessments to identify the drivers of degradation and target key areas to plant in
  • The second step is to track when trees go into the ground and gather proof of action (photos, GPS coordinates, species count)
  • The third step is to monitor outcomes including survivability, carbon sequestration, water/soil quality, and biodiversity

We understand you want to showcase the impact of your contribution. Rest assured, every step we take aims to ensure accuracy, longevity, and the survival of your trees.

For more insights and answers to frequently asked questions about overseas trees, check out this blog post here.

FAQs

How can I get in touch with Carma?

It's simple! Just send us an email at customer.services@carma.earth. One of our team members will respond to your query soon.

Who is Carma?

Carma is a company committed to making a positive difference in our world. We're all about making it easy and affordable for you to contribute to social and environmental improvements. We create jobs, plant trees, and even provide rewards to both businesses and individuals. Our offerings include organising tree-planting events, offering subscriptions that contribute to beneficial impacts, and promoting commerce that boosts both environmental and social wellbeing.

Why should I choose Carma?

Choosing Carma means choosing a greener, more sustainable future. Here's why you should choose us:

  1. Commitment to Positive Change: We're dedicated to creating positive environmental and social impact. By partnering with us, you're contributing to a better world and providing reforestation, afforestation and employing veterans in the UK.
  2. Engaging Initiatives: Our tree-planting events and impact subscriptions provide hands-on ways to make a difference.
  3. Promoting Sustainable Practices: Our tree commerce initiative encourages both businesses and individuals to embrace and promote services that do good.
  4. Rewarding Participation: We provide rewards and incentives to those who join us in our mission, making it even more fulfilling to contribute to positive change.
  5. Transparent and Responsive: We believe in clear communication and are always ready to respond to your queries. We're just an email away at customer.services@carma.earth.

With Carma, you're not just a customer, you're a part of a movement towards a greener, more sustainable future. Join us in making a difference and lets do good, together!

How can I reduce my impact on the environment with Carma?
  1. Join our Tree-Planting Events: Participate in our tree-planting events to contribute to afforestation and reforestation efforts. Every tree planted helps to absorb carbon dioxide from the atmosphere.
  2. Subscribe to Impact Subscriptions: Our impact subscriptions are a great way to contribute to environmental sustainability, afforestation and reforestation on a regular basis. These subscriptions fund tree planting and sustainable job creation in the UK and overseas.
  3. Support Tree Commerce: Through our tree commerce initiative, you can support businesses that are committed to promoting reforestation causes. By choosing to buy goods and services from these companies, you're encouraging environmentally friendly commerce.
  4. Educate and Advocate: Stay informed about our initiatives and spread the word among your friends, family, and social network. The more people know about the importance of sustainability, the greater the impact we can all make together.

Remember, every small step contributes to a larger positive change. With Carma, you're not just reducing your environmental footprint, but you're also joining a community committed to preserving and protecting our planet.


How can you possibly plant an overseas tree for 30 pence?

Our tree planting partners keep their cost per treed down as they collect most seeds from nearby remnant forests. If they are required to supplement the seeds, they are purchased from local, trusted seed banks. Please note Eden not purchase seedlings; they grow seedlings in their nurseries to ensure quality and germination rates.

A large majority of the trees we plant are mangrove species, and at 3-5 years of age, this species begins to produce and drop its propagules, which can be used to give rise to a new tree. In the beginning, our partners collected resources from existing forests, and now they are producing an abundance of resources from their own forests.

When the need arises, they purchase seeds in bulk and at a low cost from local sources. Many of the trees we plant are mangroves that only grow along coastlines, creating "coastal forests," if you will. This provides the trees with an irrigation system that is largely self-sufficient and reduces the costs associated with irrigation.

All of our partners international employees are paid fair wages that have been transformational for their quality of life. Because our projects are in developing nations, this cost, combined with the speed and efficiency of the planting processes, allows our tree planting partner to plant a large volume of trees at a very low price.

Are my bank details safe?

Yes, we use stripe payments which is a Level 1 payment provider which complies fully with Payment Card Industry Data Security Standards (PCI DSS).

FAQ What is Carma?

Carma helps people better understand their personal impact on the environment, and provides solutions to reduce this impact. Once subscribed, Cashback is earned each time you shop with partners. This cashback support climate positive projects and tree-planting initiatives in the UK.

Why should I choose Carma?

Carma helps people better understand their personal impact on the environment, and provides solutions to reduce this impact. Once subscribed, Cashback is earned each time you shop with partners. This cashback support climate positive projects and tree-planting initiatives in the UK.

How can I reduce my impact on the environment with Carma?

Carma helps people better understand their personal impact on the environment, and provides solutions to reduce this impact. Once subscribed, Cashback is earned each time you shop with partners. This cashback support climate positive projects and tree-planting initiatives in the UK.

Doesn't this promote consumerism?

Carma helps people better understand their personal impact on the environment, and provides solutions to reduce this impact. Once subscribed, Cashback is earned each time you shop with partners. This cashback support climate positive projects and tree-planting initiatives in the UK.

Still have a question?